Spanish-English Customer Service - $20hr - On Site - Teleperformance USA
Company: Teleperformance USA
Location: Pompano Beach
Posted on: April 25, 2024
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Job Description:
Category : Customer Service/Support This position will be based
on-site at our North Lauderdale, Florida location. About TP
Teleperformance is a global, digital business services company. We
deliver the most advanced, digitally powered business services to
help the world's best brands streamline their business in
meaningful and sustainable ways. With more than 410,000 inspired
and passionate people speaking more than 300 languages, our global
scale and local presence allow us to be a force of good in
supporting our communities, our clients, and the environment.
Benefits of working with TP include: Paid Training Competitive
Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid
Time Off Employee wellness and engagement programs Teleperformance
and You Through a balanced high-tech and high-touch approach
blended with deep industry and geographic expertise, we make
people's lives simpler, faster, and safer. We help companies adapt
quickly to changing needs, and are inspired to deliver only the
best in all that we do. You will become a key contributor in making
that happen. As the eyes and ears for our team fielding customer
inquiries and finding innovative ways to respond, you will work in
a collaborative and engaging environment. You will have the chance
to interact with people from all walks of life, and no two days
will be the same. As you continue to grow and challenge yourself,
you will discover your potential can take you anywhere you want to
go. Did you know that our Chief Client Officer started her career
at Teleperformance as an agent and advanced to the pinnacle of the
company? At Teleperformance, the sky is the limit! Your
Responsibilities As a Customer Service Representative, your main
responsibility is to find innovative ways to respond to varying
questions, issues, and concerns. Connect with customers via
phone/email/chat/and or social media to resolve their questions or
concerns Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate Respond to
requests for assistance and/or possible processing payments Track
all call related information for auditing and reporting purposes
Provide feedback on call issues Upsell if required We're looking
for fearless people - people who are inspired to deliver only the
best in all that we do. Bilingual English/Spanish High School
Diploma or equivalent 18 years of age or older Proven call center
experience Typing 25 WPM Proficient in PC operation and navigation
Able to work independently Have excellent communications skills,
both oral and written Ability to work in a constantly changing and
fast paced environment Ability to stay composed and objective
Strong listening skills Be Part of Our TP Family It is our mission
to always provide an environment where our employees feel valued,
inspired, and supported, so that they can bring their best selves
to work every day. We believe that when employees are happy and
healthy, they are more productive, creative, and engaged. We are
committed to providing a workplace that is conducive to happiness
and a healthy work-life balance. We also believe that to be our
best selves, we need to be surrounded by people who are positive,
supportive, and challenging. We are committed to creating a culture
of inclusion and diversity, where everyone feels welcome and
valued. Teleperformance is an Equal Opportunity Employer
Keywords: Teleperformance USA, Lauderhill , Spanish-English Customer Service - $20hr - On Site - Teleperformance USA, Hospitality & Tourism , Pompano Beach, Florida
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