Parts Warranty Administrator

Company: Integrated Cooling Solutions
Location: Miami
Posted on: February 18, 2026

Job Description:

Job Description Job Description Integrated Cooling Solutions (ICS) delivers HVAC solutions backed by technical expertise and strong manufacturer partnerships. With eight offices across Florida, we help clients design and implement the best systems for their space—backed by hands-on support and industry know-how. At ICS, people come first. We invest in our team's growth and success, creating a place where your work matters and your career can take off. If you're ready to be part of something dynamic and meaningful, we're excited you're here. Parts Warranty Administrator Reports to: Florida Parts Manager FLSA Status: Non-Exempt The Opportunity The Parts Warranty Administrator is responsible for providing support to the Parts Warranty and Warehouse operations. This position requires a self-motivated team player who can be an active part of our team and seeks remedies to ensure customer satisfaction and retention. Responsibilities Responsible for verifying and validating incoming warranty requests from all divisions at MPSW. Maintains active log of warranty activity including all correspondence with the customer and/or manufacturer using Zendesk software Administrates collection and return of all manufacturer-required defective components. Administrates inventory items used for warranty purposes and ensures proper stock replacement practices are utilized. Monitors pending credits due from the manufacturer. Oversees billable warranty charges. Files electronic warranty claims with the manufacturer. Exhibits strong organizational and customer service skills. Exhibits strong attention to detail and follow-through skills. Exhibits strong decision-making and critical thinking skills. Demonstrates excellent communication skills both verbal and written. Maintains an ethical relationship between the end-customer and the manufacturer to ensure both parties' interests are protected. The Required Profile Associate Degree in Business or two (2) years related administrative experience. Strong computer skills in MS 365 including Word, Excel, PowerPoint, and Outlook. Warranty experience preferred. Other Skills/Abilities Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks. Environmental Requirements Will be required to work in an office and warehouse environment. Physical Demands While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard and telephone, reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. ICS is an Equal Opportunity Employer Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship. Salary ranges listed are dependent upon a candidate's qualifications, experience, internal equity, and the budgeted amount for the specific role and location.

Keywords: Integrated Cooling Solutions, Lauderhill , Parts Warranty Administrator, Administration, Clerical , Miami, Florida