Client Service Associate
Company: Teleperformance USA
Location: Port Saint Lucie
Posted on: April 30, 2024
Job Description:
Category : Customer Service/Support
-About TP -Teleperformance is a global, digital business services
company. We deliver -the most advanced, digitally powered -business
services to help the world's -best brands streamline their business
in -meaningful and sustainable ways. -With more than 410,000
inspired and -passionate people speaking more than -300 languages,
our global scale and local -presence allow us to be a force of good
-in supporting our communities, our -clients, and the environment.
- -Benefits of working with TP include:
Paid TrainingCompetitive WagesFull
Benefits (Medical, Dental, Vision, 401k and more)Paid Time
OffEmployee wellness and engagement programs - -Teleperformance and
You Through a balanced -high-tech and -high-touch -approach
-blended with -deep -industry and geographic expertise, we -make
people's lives -simpler, faster, and safer. We help companies adapt
quickly to changing needs, and are inspired to deliver only the
-best in all that we do. You will become a key contributor in
making that happen. - -As the eyes and ears for our team fielding
customer inquiries and finding innovative ways to respond, you will
work in a collaborative and engaging environment. You will have the
chance to interact with people from all walks of life, and no two
days will be the same. As you continue to grow and challenge
yourself, you will discover your potential can take you anywhere
you want to go. -Did you know that our Chief Client Officer started
her career at Teleperformance as an agent and advanced to the
pinnacle of the company? At Teleperformance, the sky is the limit!
-This position will be based onsite at our Port St. Lucie, FL site
location. Hires must reside within a 30-mile radius of Port St.
Lucie, FL.Your ResponsibilitiesCustomer Service Representatives
field customer inquiries by finding innovative ways to respond to
varying questions, issues, and concerns. -
Connect with customers via
phone/email/chat/and or social media to resolve their questions or
concernsCalmly attempt to resolve and de-escalate any
issuesEscalate interactions when necessary and appropriateRespond
to requests for assistance and/or possible processing paymentsTrack
all call related information for auditing and reporting
purposesProvide feedback on call issuesUpsell if requiredWe're
looking for fearless people - people who are inspired to deliver
only the best in all that we do.
- Ability to work remotely in a virtual team environment
- 6 months Customer service experience preferred
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer system
- Proven oral & written communication skills
- Possess home state Life & Health Insurance License
- Logical problem-solving skills
- Ability to navigate Windows operating systems
- Organization and work prioritization skillsWork from Home
Requirements:
- Internet Connection Requirements:
- Minimum subscribed download rate equal or exceeds 12.0
Mbps
- Minimum subscribed upload rate equal or exceeds 3.0 Mbps
- ISP must have no packet loss and ping under 50ms
- Proof of internet speed required
- Clean and quiet workspaceBe Part of Our TP FamilyIt is our
mission to always provide an environment where our employees feel
valued, inspired, and supported, so that they can bring their best
selves to work every day. -We believe that when employees are happy
and healthy, they are more productive, creative, and engaged. We
are committed to providing a workplace that is conducive to
happiness and a healthy work-life balance. -We also believe that to
be our best selves, we need to be surrounded by people who are
positive, supportive, and challenging. -We are committed to
creating a culture of inclusion and diversity, where everyone feels
welcome and valued. -Teleperformance is an Equal Opportunity
Employer
Keywords: Teleperformance USA, Lauderhill , Client Service Associate, Other , Port Saint Lucie, Florida
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